kex8 Terms & Conditions

General Terms

These terms and conditions ("Terms") apply to the use of the kex8 platform ("Platform", "Website") and all its services. By accessing the platform, registering, or using any service, you fully agree to these Terms.

kex8 is an online gaming and betting platform that offers live casino, slots, and sports betting to users in Bangladesh. All services operate in Bangladeshi Taka (৳) and transactions can be made via bKash, Nagad, Rocket, and Upay.

If any user disagrees with any part of these Terms, they should stop using the platform immediately. kex8 reserves the right to change these Terms at any time, and continued use of the platform after changes are published will be considered acceptance of the new terms.

Eligibility & Age Verification

To use the kex8 platform, you must meet the following requirements:

• You must be at least 21 years old — for users aged 21 and above only.
• You are not accessing the platform from a country or region where online gaming is explicitly prohibited.
• You are creating an account in your own name and for your own use, not on behalf of anyone else.
• You are not a professional athlete, referee, official, or anyone directly connected to a competition on which betting is prohibited.

kex8 takes a firm stance against underage gambling. If a family member is a minor, you are responsible for preventing their access to this platform.

Account Registration & Security

3.1 One Account Policy

Only one account is permitted per person. Creating multiple accounts using the same name, address, email, phone number, or payment method is strictly prohibited. Violation of this rule will result in all accounts being closed and all bonuses cancelled.

3.2 Account Authenticity

All information provided at registration must be true, accurate, and complete. kex8 reserves the right to verify information at any time. Any changes to account details must be updated promptly.

3.3 Password & Security

It is your responsibility to keep your account login details confidential. If someone accesses your account without authorisation, notify kex8 support immediately. kex8 is not liable for losses resulting from unauthorised login, unless it is proven that the breach was due to a flaw in the platform's own security.

3.4 Account Transfer

An account or its balance cannot be transferred to another person. Accounts funded by third parties will be closed.

Deposits & Withdrawals

4.1 Accepted Payment Methods

kex8 currently supports the following mobile banking methods:

• bKash — Bangladesh's most widely used mobile wallet.
• Nagad — Mobile financial service operated by Bangladesh Post Office.
• Rocket — Mobile banking service by Dutch-Bangla Bank.
• Upay — Mobile wallet by United Commercial Bank.

4.2 Minimum Limits

Deposits are generally credited to the account instantly. Withdrawal requests typically take between 30 minutes and 3 hours to process.

4.3 Withdrawal Conditions

The following conditions must be met before a withdrawal can be made:

• The account must be fully verified.
• Bonus wagering requirements (if applicable) must be fulfilled.
• Withdrawals will generally be processed via the same payment method used for the deposit.
• Withdrawals will only be approved if there is no suspicious activity on the account.

4.4 Currency

All transactions on kex8 are conducted in Bangladeshi Taka (BDT / ৳).

Bonuses & Promotions

5.1 Welcome Bonus

New members making their first deposit on kex8 are eligible for a 150% first-deposit bonus of up to ৳8,000. The bonus amount will never exceed ৳8,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10x, applied to the bonus amount only.

Winnings from the bonus cannot be withdrawn until the wagering requirement is met. The wagering calculation is based on the bonus amount only, not the combined total of the deposit and bonus.

5.3 General Bonus Terms

• Each bonus offer has its own validity period, which is stated in the offer details.
• Bonuses are only usable alongside real money; multiple bonuses cannot be activated at the same time.
• kex8 reserves the right to cancel or modify any bonus at its discretion, particularly if evidence of abuse is found.
• Bonus offers are for personal use only; use for commercial purposes is prohibited.

5.4 VIP Program

kex8's VIP program has five tiers, where regular players receive weekly cashback benefits:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.
• Diamond: Up to 1.5% weekly cashback.

Advancement through VIP tiers depends on your activity and engagement. Each tier comes with its own benefits and priority service.

Game Rules & Fair Play

kex8 is committed to providing a safe, fair, and transparent gaming environment. The platform uses SSL encryption and all game outcomes are determined by RNG (Random Number Generator).

• All bets are governed by the applicable rules once they are finalised.
• If a bet or game is left incomplete due to a technical issue, kex8 reserves the right to refund the staked amount or replay the game.
• kex8 offers games from reputable providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI.
• In sports betting, game outcomes are determined based on the official announcements of the relevant sports authority.
• In tiebreaker situations, kex8's decision shall be considered final.

Prohibited Activities

The following activities are strictly prohibited and may result in account closure and balance forfeiture:

• Creating multiple accounts to claim bonus benefits.
• Using the platform for money laundering or processing illegal funds.
• Exploiting any bug or vulnerability in the platform's software or games.
• Placing bets using automated bots or scripts.
• Colluding with other users through pre-arranged agreements.
• Threatening or harassing kex8 staff or other users.
• Using a false identity, fake documents, or stolen payment details.

Limitation of Liability

kex8 is not liable for:

• Losses caused by internet disconnection or technical issues.
• Losses caused by problems with the user's own device or software.
• Financial losses caused by delays from third-party services (payment gateways).
• Unauthorised account access (where caused by the user's own negligence).
• Financial losses resulting from bets placed at the user's own discretion.

Platform services are provided on an "as is" basis. kex8 reserves the right to temporarily suspend services at any time for maintenance or improvements.

Privacy & Data Protection

kex8 places the highest importance on protecting users' personal data. For full details, please read our Privacy Policy.

• Your personal information is collected solely for the purpose of providing services.
• All data is kept secure through SSL encryption.
• Information is not shared with third parties, except for identity verification or legal obligations.
• You have the right to request to view, correct, and delete your information.

Account Suspension & Closure

10.1 At the User's Initiative

Any user may voluntarily close their account at any time. If there is a remaining balance before closure, they must contact support to withdraw it. A self-exclusion request can also be made as part of the responsible gaming feature.

10.2 At kex8's Initiative

kex8 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of these Terms and Conditions.
• Suspicion of fraud or inappropriate activity.
• Failure to provide identity verification documents.
• Any relevant legal or regulatory obligation.

Complaints & Dispute Resolution

For any complaint or dispute, please first contact the kex8 customer service team:

• Live Chat: 24/7 direct chat support — in Bengali and English.
• Email: [email protected]

When submitting a complaint, including your account details, a description of the issue, and any relevant screenshots will help resolve it faster. kex8 takes every complaint seriously.

If you are not satisfied with kex8's decision, you may follow an independent dispute resolution process in accordance with applicable law.

Changes to Terms and Conditions

kex8 reserves the right to update or change these Terms and Conditions at any time. For significant changes, we will endeavour to notify users via email or platform notifications.

Continued use of the platform after changes are published will be considered as your acceptance of the new terms. Therefore, it is recommended that you visit this page regularly.

If you have any questions about these Terms and Conditions, visit the FAQ page or contact our support team.